QUESTIONS ANSWERED IN THIS EPISODE:
- New website to certify unemployment claims launched.
- Where is the retroactive $600 payment?
- What’s the next big wave expected to hit DLT?
- I can’t get through when instructed to call in, what do I do?
- What’s the average wait time to get a UI application approved?
PROVIDENCE, R.I. (WPRI) – The R.I. Dept. of Labor and Training tapped web-giant Amazon to launch a new website they say has already dramatically increased their capacity to certify unemployment claims.
The new website, which replaces the long-running “TeleServe” system, was launched on Sunday. An email sent out by the agency caused some confusion, however, including several people who thought it may be a scam.
In the video above, DLT Director Scott Jensen discusses the new website and answers other questions about unemployment claims, including wait times and when the retroactive payments for the extra $600 a week will be showing up in people’s bank accounts. [Note: The interview with Director Jensen was conducted Monday, April 20]
Jensen said the new system was able to certify 75,000 people on Sunday alone.
- Email: To contact DLT – firstname.lastname@example.org (as discussed in the interview with Director Jensen)
- LINK: To the new benefits portal at DLT
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