National Grid customers cash in on millions in energy efficiency incentives


NORTH SMITHFIELD, R.I. (WPRI) — Michael Davis bought a Wi-Fi programmable thermostat to try to save energy and money. 

“The devices are great and if you get the rebate it makes it a good deal,” Davis told Call 12 for Action. 

National Grid offers rebates for wireless and programmable thermostats. The rebates typically take six to eight weeks to process. After four months, Davis was still waiting for his $75.

“It seemed dead end to dead end when I tried to take care of it myself,” Davis said. “I talked to you and then within two days, I got it overnight.”

With Davis’ problem solved, Call 12 for Action wanted to know more about energy efficiency incentives and learned in 2018, National Grid customers in Rhode Island cashed in on $87 million in rebates.

“We want to help our customers to save money, to save energy and to be more comfortable in their homes, so we offer incentives from whole-house incentives like air, ceiling, and insulation to energy systems like heating and cooling systems as well as appliances and lighting,” explained Laura Rodormer, who works on National Grid’s energy efficiency programs.

One way to find out if your home is wasting energy is to request a free home energy assessment. Rodormer said about 10,000 customers in Rhode Island participate in the program every year.

“It’s kind of the one-stop shop for getting everything you would need in your home,” Rodormer said. “We want people to be educated about energy conservation because we want them to save energy.”

“It helps National Grid as well so we’re not having to purchase and supply so much demand,” she added.

For Davis, the energy savings don’t stop at his thermostat. He said he just filled out the form for his new energy-efficient dryer and is expecting the rebate soon.

Susan Campbell ( is the Call 12 for Action and Target 12 consumer investigator for WPRI 12 and Fox Providence. Follow her on Twitter and on Facebook.

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