JAMESTOWN, R.I. (WPRI) — If you’ve ever experienced an issue with your E-ZPass, you probably already know that in-person hours are limited at the Rhode Island Turnpike and Bridge Authority’s customer service center.
The walk-in center is open weekly Monday, Wednesday and Friday from 9 a.m. to 1 p.m., but getting to Jamestown on your lunch break isn’t always feasible.
The quasi-state agency says it’s been listening to customers and will open its service center for special evening hours on two days: Thursday, March 16 and Thursday, March 23 from 4 p.m. to 7 p.m.
“Our dedicated staff manages the transactions online, by mail and by phone, and we hope having some dedicated hours for in-person transactions improve the experience for all,” said Lori Caron Silveira, RITBA Executive Director.
RITBA’s customer service center is located at 1 East Shore Road. Call-in hours are Monday through Friday, 9 a.m. to 5 p.m.
You can learn more at RITBA’s website.
