Mayor: Use Providence 311 app to report potholes


PROVIDENCE, R.I. (WPRI) — Road crews were out Wednesday fixing potholes around Providence and if you spot one of the post-winter nuisances yourself, officials are urging you to report them directly to the city using its 311 app.

“We’ve decreased complaints against the city for damage to cars as a result of potholes by 81 percent over the past three years,” Mayor Jorge Elorza said.

By calling 311 or using the app, residents can submit a service request with the option to geotag and take a picture of the pothole. Department of Public Works Director Michael Borg said pictures can be helpful to determine the highest-priority potholes, especially if it’s an emergency.

“Is it a collapse in the road? Do we have a sinkhole that would cause far greater damage?” he asked.

Borg estimated about 1,800 potholes in Providence were filled in March and another 700 so far in April. The city says crews should be able to get to all complaints within a week at most.

But what about those potholes you never saw coming?

“If your vehicle is damaged, you can contact the city clerk’s office and file a claim against the city,” Borg said.

In addition to using the app, potholes can also be reported on the city of Providence’s website and by calling or paying a visit to City Hall.

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