NEWPORT, R.I. (WPRI) — It’s been several weeks since more than 10,000 people lost gas service in Newport County and National Grid said they’ve already reimbursed approximately $360,000 to customers affected by the outage.
According to National Grid spokesperson Ted Kresse, 1,300 customers have filed claims for reimbursement so far. He said less than 50 of those are related to damages from the outage, including frozen pipes and burst pipes.
The week-long outage was due to a dramatic drop in pressure from National Grid’s transmission system, Algonquin Gas Transmission Co. The utility company had to suspend gas service to thousands of homes and businesses in Newport and Middletown as a result.
National Grid began reimbursing affected customers immediately after the outage. Kresse said since then, the majority of those reimbursements have been for food, lodging and space heater-related expenses.
He said they’re still processing a number of claims, and customers whose claims have been processed will receive a check within 10 business days.