NEWPORT, R.I. (WPRI) — Three firefighters were injured while battling a massive fire that raged through a Newport hotel Monday night.

Firefighters rushed to the Wayfinder Hotel on Admiral Kalbfus Road shortly after 8 p.m. following reports of heavy flames and smoke pouring from the building.

Plumes of thick black smoke thickened the air over the city, and the bright orange glow of the flames could be seen for miles.

Newport Deputy Fire Chief Mark Riding tells 12 News three firefighters suffered minor injuries, though no guests were hurt.

“We actually had one firefighter [fall] through the floor,” Riding said. “He was rescued by the crews that were with him.”

Once the floors started to cave in, Riding said firefighters were ordered to evacuate the building and attack the fire from the outside.

“We don’t know if it was the heat or the water weight that was causing the collapses,” he added.

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The flames ripped through all four floors of the hotel and completely destroyed the vast majority of the building, according to Riding, though some parts may still be salvageable.

Riding said the fire was tricky because there were “two-feet void spaces between” each floor, which allowed the fire to travel quickly.

“We just couldn’t get between the floors,” he explained.

The devastating fire comes ahead of one of the hotel’s busiest weekends, when hundreds of tourists flock to the City by the Sea to celebrate the unofficial start of summer.

Jennifer Echeverry and her husband were staying at the Wayfinder while on vacation. The couple had gone out to dinner and returned to find the building engulfed in flames.

“Everything is in there, so what we have on is what we are left with,” Echeverry said.

The couple plans on flying back to Florida Wednesday morning, even though their IDs and personal belongings are among the charred debris.

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Echeverry said the hotel relocated several of its guests to other nearby hotels, including them.

After spending the night in the other hotel, Echeverry said they decided to stop by the Wayfinder Tuesday morning in a last-ditch effort to retrieve some of their belongings.

“We will hopefully be able to get a picture [of the aftermath] … and use the story to get us on the plane,” she said. “But we will make the best out of it and get some new stuff.”

The building inspector tells 12 News that guests and employees will not be allowed back into the building until it is deemed safe. He said that will likely not happen until sometime Wednesday.

Wayfinder Hotel owner and CEO of Dovetail + Co. Phil Hospod thanked everyone for their support.

“It’s all really just awful,” Hospod said in a statement. “At this time, we are solely focused on the wellbeing of our guests and employees.”

“We appreciate the community’s support during this difficult period and will provide updates as we assess the situation and determine next steps,” he continued.

The cause of the fire remains under investigation at this time.

The Wayfinder Hotel is across the street from the old Newport Grand Casino. The building previously housed the MainStay Hotel before it was purchased by Dovetail + Co. in January 2019.