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Insurance company reconsiders claim following Call 12 for Action report

NARRAGANSETT, R.I. (WPRI) — Last month, Caroline and Vinnie Flynn watched helplessly as their auto body shop burned.

“It wasn’t until the next day that I was like, ‘Oh my God, the cruise! I have to cancel it,'” Caroline recalled.

The Flynns figured the travel insurance policy they bought for almost $200 would cover the cost of the trip but the insurance company, Allianz, denied the $4,106 claim.

“We thought that was pretty unfair,” Vinnie said.

When Call 12 for Action first reported on the issue, a spokesperson for Allianz said there is a list of covered incidents in the couple’s policy including layoffs and house fires, but a fire at a business would not be covered.

“I’m just wondering if travel insurance is worth it at all,” Caroline said.

After Call 12 for Action’s report aired, the Flynns’ claim was reconsidered.

According to a letter the couple received from Allianz, they will be reimbursed $3,706.

The letter noted, “The travel supplier is issuing a refund for a portion of the amount you claimed.”

A spokesperson for Allianz did not immediately respond to Call 12 for Action’s request for comment on the claim reimbursement.

Consumers who are considering travel insurance should read the policy carefully, note any exclusions, and contact the insurance company with questions, according to the U.S. Travel Insurance Association.

Susan Campbell ( is the Call 12 for Action and Target 12 consumer investigator for WPRI 12 and Fox Providence. Follow her on Twitter and on Facebook.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


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