Head of state police requests funding for additional 911 training


PROVIDENCE, R.I. (WPRI) — The superintendent of the Rhode Island State Police is calling for additional training for 911 dispatchers.

Col. James Manni is asking Gov. Gina Raimondo for funding for that training. He said he recently studied New Hampshire’s 911 system which includes additional Emergency Medical Dispatch (EMD) training.

“There’s always room for improvement,” Manni said during a taping of Dan Yorke State of Mind. “So we are looking for a higher certification for what they have.”

Manni said Rhode Island’s 34 telecommunicators and eight supervisors who work in the 911 emergency centers would be trained in EMD if they received the funding.

Currently, all 911 telecommunicators are trained in basic first aid and CPR practices. Manni said EMD takes that training a step further by teaching dispatchers how to provide emergency medical instructions over the phone before first responders arrive.

“EMD training is an enhanced certification and that is something we researched and can possibly be very good for our telecommunicators,” Manni added.

In a statement to Eyewitness News, Raimondo said she supports the recommendation and will be working with the legislature to secure the additional funding.

The total cost for the program would be $170,000 and would include several days of training, as well as software upgrades to the system.

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