CHICAGO (WPRI/AP) — CVS Health is apologizing after a black customer said white store managers in Chicago accused her of trying to use a phony coupon.
Camilla Hudson posted cellphone video of one of the managers appearing nervous. Morry Matson’s left hand shakes as he calls police around 11:30 p.m. Friday.
Hudson, 53, said another manager directly challenged her when she tried to use a manufacturer’s coupon for a free product.
The Facebook video shows Matson talking to police on the phone. No action was taken when officers arrived.
CVS apologized to Hudson and released a statement in regards to the incident:
“CVS Health does not tolerate any practices that discriminate against any customer and we are committed to maintaining a welcoming and diverse environment in our stores. We have firm non-discrimination policies in place to help ensure that all customers are treated with respect and dignity. Profiling or any other type of discriminatory behavior is strictly prohibited.”
The company said the two employees no longer working for CVS Health following an investigation into the incident.
Hudson believes that race was a factor in the managers’ behavior towards her.
“I do strongly believe, and I feel very confident in saying that race, possibly gender, I don’t know, but issues that were not related to anything I said or did or any way, I functioned in that space as a customer. There were other issues at play,” Hudson said.