Consumer Guide: Car Repairs

Consumer Guide

Mechanic man holding clipboard and check the car

Repair Tip #1

Check Reputation

  • Check with the Better Business Bureau to see whether the car repair company has any complaints against it.

Repair Tip #2

Get Referrals

  • Ask friends, neighbors & family
  • Finding a reliable auto mechanic is key. Your friends are the best resources to find a good shop and to help weed out the bad.

Repair Tip #3

Get a Guarantee

  • Before the mechanic works on your car, ask whether the work is guaranteed and, if so, for how long.

Contact Insurance

If Something Goes Wrong

  • Talk to your insurance company first.
  • If the insurance company chose the collision repair shop, you may have some recourse through the insurance company itself.
  • Under Rhode Island law, car owners have the right to choose their own repair shop.

Contact BBB

If Something Goes Wrong

  • In most cases, the Better Business Bureau will act as an intermediary between you and the auto repair shop.

Take it to Court

If Something Goes Wrong


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