Consumer Guide: Car Repairs

Consumer Guide

Mechanic man holding clipboard and check the car

Repair Tip #1

Check Reputation

  • Check with the Better Business Bureau to see whether the car repair company has any complaints against it.

Repair Tip #2

Get Referrals

  • Ask friends, neighbors & family
  • Finding a reliable auto mechanic is key. Your friends are the best resources to find a good shop and to help weed out the bad.

Repair Tip #3

Get a Guarantee

  • Before the mechanic works on your car, ask whether the work is guaranteed and, if so, for how long.

Contact Insurance

If Something Goes Wrong

  • Talk to your insurance company first.
  • If the insurance company chose the collision repair shop, you may have some recourse through the insurance company itself.
  • Under Rhode Island law, car owners have the right to choose their own repair shop.

Contact BBB

If Something Goes Wrong

  • In most cases, the Better Business Bureau will act as an intermediary between you and the auto repair shop.

Take it to Court

If Something Goes Wrong


Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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