RI’s non-emergency medical transportation contractor under investigation after patient dies following crash

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PROVIDENCE, R.I. (WPRI) — The Attorney General’s Office and Rhode Island State Police are investigating after a patient died after being transported from a dialysis appointment last month.

Gov. Dan McKee’s office says on Nov. 27, a subcontractor of MTM, Rhode Island’s non-emergency medical transportation provider, was involved in a crash while transporting the victim. The state was then notified of the accident on Nov. 30 through a routine incident report.

On Friday, the state further learned that the patient had died at an area hospital. The administration also learned about illegal activity and policy violations that also occurred related to the accident.

At the request of McKee, EOHHS Secretary Womazetta Jones is reviewing contractual options with MTM and requiring MTM to conduct a full audit of its sub-contractors by Dec. 10 to ensure compliance with all qualifications and certifications set forth in the contract.

Gov. Dan McKee called the incident “horrific and inexcusable,” and issued the following statement:

Our most vulnerable neighbors, seniors and loved ones rely on this critical transportation service and we need to make sure we have a provider who provides high quality services to our patients. My prayers go out to the victim’s family. Every and all options are on the table to hold MTM accountable. This cannot happen again.

Gov. Dan McKee

In a statement, Phil Stalboerger, Vice President of Public Affairs, MTM, Inc. said they were saddened to learn about the accident.

“Upon learning the details, MTM terminated its contract with the company responsible for transporting the passenger. MTM expresses its deepest condolences to the passenger’s family,” Stalboerger added.

The Missouri-based company won a multimillion-dollar state contract in 2018 to handle transportation for qualifying low-income and elderly individuals. It uses a network of dozens of transportation providers to facilitate the rides.

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