All Cox TV customers must go digital by August 18

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Cox digital cable box_177504

EAST GREENWICH, R.I. (WPRI) — Cox Communications plans to convert its system entirely to digital by mid-August, and if you’re not prepared – your televisions will go black.

Going digital is a good thing. For customers it means better picture quality, on-screen guides and parental controls.

Rhode Island’s largest cable company sent out notices to all its customers alerting them of the changes, but those changes won’t go into effect without the customers getting involved.

Customers who have basic cable from the wall to their TV and those who have a set top box on one TV but not on others in their home will now have to install mini digital cable boxes on every television.

If all of the televisions in your home are already connected to a set top box, then you do not need a mini-box.

“We’ve set up our mini-box to be able to be installed two ways, and we have a self-install kit that explains those very clearly,” said Cox spokesperson Eric Wagner.

The kits provide both HDMI and coax cables to accommodate all kinds of televisions.

The mini-boxes are free to order and free for two years depending on your current service. For people receiving Medicaid, service will be free for five years.

After that, it will cost $1.99 per month to rent each box.

According to Wagner, the newly available bandwidth for the mini-boxes should result in better picture and sound quality, faster Internet, and additional channels.

“This is a solution that’s been designed for every TV in every customer’s home,” he added.

If you have trouble setting up your mini-box you can request to have a technician come and install it for you, but it will cost you $25.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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