AG: 750 customers left with gift cards to closed restaurant

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SMITHFIELD, R.I. (WPRI) — The owners of a popular Smithfield restaurant went before Attorney General Peter Kilmartin Monday after the eatery closed down without notice, leaving hundreds of customers with worthless gift certificates.

Jose and Amelia Faria had no comment for reporters as they walked into Kilmartin’s office at 2 p.m. The owners of Faial’s Restaurant & Lounge didn’t offer any answers as to whether their customers will ever get their money back, but their attorney confirmed that the couple will cooperate.

In June, Faial’s closed both of its locations in Smithfield without warning, briefly reopened, then closed again for good. The move sent a firestorm of complaints into the Call 12 for Action center and the attorney general’s office – a total of 750 customers claiming they bought gift cards that are now useless.

According to Kilmartin’s office, 750 is the largest number of complaints ever filed against a single company.

“We recognize that a lot of people enjoyed this restaurant and bought gift certificates, and we really appreciate their patience as we work to resolve their complaints,” said spokesperson Amy Kempe.

The attorney general’s office cannot disclose what was said during Monday’s meeting, but said the Farias asked for more time, which they were granted. The office hopes to set up another meeting by the end of the month to start resolving the complaints.

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