Mass. RMV opening 21 service centers for walk-in service


BOSTON (WPRI) — The Massachusetts Registry of Motor Vehicles (RMV) opened a wider variety of services Monday at 21 of its locations statewide, including the ability to walk in for services.

Since the emergence of COVID-19 in the spring of 2020, many state agencies have only been serving people in person after they’ve made an appointment.

The centers will continue to schedule appointments online, and the RMV said Monday that customers are strongly encouraged to continue using that system. But walk-in transactions will now be served, though those customers must wait until those with appointments are served first.

“A scheduled appointment will save time and provide flexibility and convenience,” RMV spokeswoman Kristen Pennucci said in a news release.

The centers allowing walk-ins include Fall River, New Bedford, Taunton, and Worcester.

The Attleboro Service center is also reopening as of Monday for in-person services by appointment only.

Many of the centers will also be opening up business-to-business bulk transactions for car dealers and insurance agencies. The COVID-19 state of emergency had prompted drop-off services for those business transactions, Pennucci said. Those drop-off services are being discontinued.

The rest of the centers welcoming appointments, business-to-business and walk-ins include Braintree, Brockton, Danvers, Easthampton, Greenfield, Haverhill, Haymarket, Lawrence, Leominster, Milford, Pittsfield, Plymouth, Revere, Springfield, South Yarmouth, Watertown, and Wilmington.

The Chicopee service center will offer business-to-business services only, while business-to-business services will not be offered at the Attleboro, Lowell, Martha’s Vineyard, Nantucket, and Southbridge centers.

Service centers in communities that are mandating masks or facial coverings indoors in public areas will require visitors to wear masks.

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