9,700+ RMV customers get erroneous suspension letters


BOSTON (WPRI) — More than 9,700 Massachusetts Registry customers got quite the shock recently when they wrongly received letters stating their licenses had been suspended.

According to the Massachusetts Department of Transportation, the letters telling drivers they owed outstanding fees were sent accidentally.

“The RMV recently identified a technical glitch in the new ATLAS system that resulted in letters sent in error to 9,737 customers indicating that their licenses would be suspended in the future for not paying outstanding fees. Some customers received more than one communication,” said spokesperson Jacquelyn Goddard.

Goddard told Eyewitness News the error was found April 12 and by April 13, correction letters were in the mail.

The spokesperson said anyone who received a suspension letter in error should have received a second, corrected notice by now.

Anyone with needing further assistance can call the RMV at 857-368-8000

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