LINCOLN, R.I. (WPRI) — Citizens Bank said Thursday they have resolved a technical issue that caused duplicate transactions on some customer accounts.
A number of customers reached out to 12 News on Wednesday, complaining about large sums of money missing from their accounts.
“Citizens will rebate any fees incurred as a result of this issue,” Citizens spokesperson Rory Sheehan said. “That includes fees assessed by Citizens and those from third parties.”
Sheehan said bank fees will be automatically reimbursed, but customers should reach out to a local branch or call them to request reimbursement for third-party fees.
The bank did not disclose any specifics about the technical issue or how many people it affected.