Glass oven doors suddenly shattering

(WPRI) - Eyewitness News has discovered numerous complaints from across the country, claiming oven doors have suddenly shattered. With Thanksgiving days away and ovens working on overdrive, we're digging deeper into these complaints.

It all started with a tip. An Exeter woman tells us her Kenmore glass oven door exploded while preparing dinner. We've discovered her shattering door shocker is one of many nationwide.

"I heard a big 'pop' and then an explosion," says Bonnie Blair. "I was just blown away. I couldn't believe it."

Bonnie says her one-year-old Kenmore freestanding electric range from Sears was set at 350 degrees when the glass oven door suddenly exploded into thousands of tiny pieces.

"My dog was right there and he was covered in glass shards but luckily the kids were not around."

• Consumer complaints about shattering doors

Bonnie immediately contacted Sears and was stunned by their response. She says, "They almost placed the blame on me saying, 'Oh, are you sure you didn't bump into it?'"

Eyewitness News found many similar complaints about Kenmore oven doors on consumer websites. Many like Bonnie expressed disappointment with the company's response.

"They said it was my responsibility to pay for it because it was over the one year standard warranty," says Bonnie.

Eyewitness News contacted Sears. A company spokesperson tells us that more than likely, "The customer dropped something on the glass creating a micro-fracture that over time could cause the oven door to eventually shatter."

• Report or research problems with your oven

Sears does not consider this to be a defect. We also contacted the Consumer Product Safety Commission. They told us they're monitoring incidents of shattering oven doors, but would not confirm an investigation or possible recall.

"I just thought other people should be aware that it is a problem," says Bonnie, "and that it's a problem that Sears doesn't seem to acknowledge as a safety issue."

Sears eventually replaced the glass in Bonnie's oven door and reimbursed her for it. But she still worries this could happen again.

If this has happened to your oven, the Consumer Product Safety Commission wants to hear from you immediately.